All articles ← Knowledge Base Can I go back to a completed course to review the lessons? How can I download the book pages before my materials arrive? How can I make an icon on my iPad that will take me directly to the online lessons? How can I view previously watched video lessons within classes that I have completed already? How do I change my password? How do I skip ahead in a class? I am having video playback issues. I can't find the lead sheet to "Happy Birthday" in the resources tab. I can't hear the videos at all or they are not loud enough. I cannot remember how to access my video lessons. How do I do that? I'm getting an error message when trying to activate my account. I'm having difficulty navigating through the classes. If the melody note is tied over the barline, when should I play the next chord? The "continue" button isn't taking me to the next lesson or class. The error message, “Video can't be played with current setup” is displaying when I try to watch the video lesson. This error message displays: "The page you were looking for doesn't exist. You may have mistyped the address or the page may have moved" when I click on "continue" to move to the next lesson. Your system is not accepting my password.