General ← Knowledge Base I'm getting an error message when trying to activate my account. I cannot remember how to access my video lessons. How do I do that? Your system is not accepting my password. How can I download the book pages before my materials arrive? I can't hear the videos at all or they are not loud enough. How do I change my password? Can I go back to a completed course to review the lessons? I'm having difficulty navigating through the classes. I can't find the lead sheet to "Happy Birthday" in the resources tab. How can I view previously watched video lessons within classes that I have completed already? How can I make an icon on my iPad that will take me directly to the online lessons? The "continue" button isn't taking me to the next lesson or class. The error message, “Video can't be played with current setup” is displaying when I try to watch the video lesson. This error message displays: "The page you were looking for doesn't exist. You may have mistyped the address or the page may have moved" when I click on "continue" to move to the next lesson. If the melody note is tied over the barline, when should I play the next chord? I am having video playback issues. How do I skip ahead in a class?